Pall Biotech Services


Schedule service today with our expert engineers to benefit from Pall's knowledge on latest updates and procedures, reduce unexpected downtime and help you maintain your equipment even long after delivery.

Contact our Hotline today


The Pall Equipment Support Hotline dedicated to Biotech customers is the main point of contact for technical questions, real-time troubleshooting and problem solving of technical problems, triaging of application issues and requests for preventive maintenance, calibration and service scheduling. 


U.S. and Canada:

Supported languages: English


Available 8AM - 8PM EST Monday - Friday



Supported languages: Deutsch, Dutch,  English and Français

00800 7255 8324

Available 8AM - 5PM CET Monday - Friday


Services Plans

Read more



Service Plans designed to meet your needs, from budgeting for maintenance to benefiting from full coverage to maintain your equipment without unforeseen expenses and administrative burden, Pall has the solution for you.


Options include:

  • Break-fix protection, including spare parts and labor
  • Scheduled preventive maintenance visit
  • Instrument calibration visit
  • Key operator training
  • Instrument Qualification


Individual Equipment Services

Read more


Calibration Services


Pall strongly recommends that your test instruments be calibrated at least once per year to ensure the accuracy of testing. Potential benefits:


  • Assure that your instruments meet and mitigate risk in both regulated and non-regulated environments
  • Increase performance, reliability, and repeatability of testing
  • Inspection readiness and full traceability through a calibration certificate and instrument service record 


Repair Services


In the event of system failure or untimely user error, there is a rapid and reliable solution available to get you up and running.


  • Certified Service Engineers – professionals with up-to-date training and instant access to our technical knowledge library
  • Parts availability – Service Engineers have factory-tested parts, and proprietary hardware and software tools on hand to help expedite repairs


Preventative Maintenance


Uptime peace of mind


  • Cover the inspection and replacement of valuable system components that are known to experience wear and tear
  • A proactive approach to prevent system or instrument failures and increase your workflow productivity





Instrument Qualification


The increasing requirements for accuracy, documentation, and data security have resulted in a wider use of automated test instruments. Use of such instruments must be qualified to ensure that they satisfy both process and regulatory requirements.


Our trained-and-certified Field Service Professionals have unmatched experience and knowledge to provide expert protocols and support for Installation Qualification (IQ) and Operational Qualification (OQ) of test instruments in GMP compliant environments.



Operator Training


Pall offers a variety of training options designed to provide you with the real-word knowledge you need to get the most out of your instruments and take your production to the next level.


Whether you are operators, process engineers or supervisors, there is an option for you.




  Let Us Get You Started




Schedule service


Pall Corporation offers a comprehensive range of services that provide a convenient and reliable way to ensure worry-free instrument operation and minimal downtime. Schedule Service today by calling our hotline or filling the Schedule Service form below. 

Other Services

Read more

Accelerator℠ E-training Center


Save time and develop your expertise at your own convenience with 24/7 access to online learning materials on upstream processing, downstream processing, and formulation & filing.



Accelerator℠ Process Development Services


Your Biotech journey, your choice - optimized through our Process Development Services. Once your new process is up and running, we will continue to support you with ongoing training as required, regular servicing of equipment and assurance of supply for all your process consumables.



Accelerator℠ Validation Services


Technical, regulatory and scientific consultancy to support process qualification and validation.



Accelerator℠ Documentation Center


Looking for Batch Certificates, Quality Documents or Validation Guides?



Accelerator℠ Virtual Reality Center


The Accelerator Virtual Reality (VR) Training Center is another critical element in our blended training approach that complements classroom training, hands-on training, and e-training.